Are you making this common mistake that could be losing business! This one hasty mistake could cause you to miss a legitimate inquiry and you could be missing something in which a customer is not satisfied. Read some real and recent examples that happened to me.

Is one mode of communication more important than another? Should response times vary depending on how your customer communicates with you? Read more.

I can't tell you how many people have told me they have exceptional customer service. As one who is a connector, I put my reputation on the line every time I pass a referral, so one of the things I evaluate is customer service. Read more.

At SHE Leads Group, we are all about providing the training to thrive in your business. In this blog we share the five mistakes that will cost you customers. There are many things that can drive customers away. In this article, I am only covering five of those mistakes. Making even one of these mistakes can cost you customers. Read More.

So many times, I hear business owners and employees say they have great customer service. Some companies even have taglines such as, "#1 in customer service." "Best Customer Service." and so on. If you are claiming this in a tagline or even if you don't have this in your tagline, but think this about yourself and/or your company, take this test!