Recently, I received the most terrible email customer service from a woman in a prominent position in a Denver organization. I could not believe how bad it was. Make sure your staff is not making these same mistakes that can prevent a business from being successful. Read more.
No time to serve prospects and customers properly
If you are too busy to provide exceptional customer service it’s time to get some help! Are sales with prospective customers falling through the cracks because of poor follow up and follow through? Is a customer unhappy because of broken promises? Learn how you can remedy this problem!
One mistake costing organizations thousands of dollars
If you are participating in any kind of marketing activity where you are collecting information on potential customers, test your staff to make sure they are following up and following through on those who actually say they are interested. Recently, I went to a home show where different home service providers were present with their exhibit tables. What is astounding to me is their complete lack of follow up and follow through! Read more and find out what percent followed up with me - you won't believe this number!
Tips to avoid a detrimental business mistake!
No response, no problem: I'll just take my business and referrals elsewhere. I am no longer surprised by bad customer service, I am surprised by great customer service. Learn from these two stories and read six email tips to ensure you are providing exceptional email customer service. Read more.
Are you losing business because of this easily preventable mistake?
Are you making this common mistake that could be losing business! This one hasty mistake could cause you to miss a legitimate inquiry and you could be missing something in which a customer is not satisfied. Read some real and recent examples that happened to me.
Proper response time for phone, email, and text
Is one mode of communication more important than another? Should response times vary depending on how your customer communicates with you? Read more.
I have great customer service - do you really?
I can't tell you how many people have told me they have exceptional customer service. As one who is a connector, I put my reputation on the line every time I pass a referral, so one of the things I evaluate is customer service. Read more.
5 mistakes that will cost you customers
At SHE Leads Group, we are all about providing the training to thrive in your business. In this blog we share the five mistakes that will cost you customers. There are many things that can drive customers away. In this article, I am only covering five of those mistakes. Making even one of these mistakes can cost you customers. Read More.
Do you have WOW'em customer service?
So many times, I hear business owners and employees say they have great customer service. Some companies even have taglines such as, "#1 in customer service." "Best Customer Service." and so on. If you are claiming this in a tagline or even if you don't have this in your tagline, but think this about yourself and/or your company, take this test!