If you are too busy to provide exceptional customer service it’s time to get some help! Are sales with prospective customers falling through the cracks because of poor follow up and follow through? Is a customer unhappy because of broken promises? Learn how you can remedy this problem!

No response, no problem: I'll just take my business and referrals elsewhere. I am no longer surprised by bad customer service, I am surprised by great customer service. Learn from these two stories and read six email tips to ensure you are providing exceptional email customer service. Read more.

Many times business owners view the competition as the enemy. This can be a mistake. Your competition can be a helpful resource and a referral partner. Let me illustrate with a couple of quick stories. Read more.

Making an email Introduction can be challenging for some people for a variety of reasons. One reason is they have trouble finding the time. Another reason is maybe they don't know how. Let's look at how an individual can overcome these challenges. Read more.

This is not a simple yes or no answer. Many factors come into play. Whether you should provide a referral fee or referral rewards program is a decision you need to make with careful consideration. Here are some things to consider: Read more.

Timing is everything! A great time to ask for a referral or online review is when your customer is saying how happy they are with your product/service. Perhaps they sent you a thank you card. I love getting thank you cards, but an online review shares their satisfaction to the whole world! Read more.

Happy customers giving your business a referral is known to have the fastest close rate. Yet, so many businesses fail to ask clients for referrals and many who do ask for referrals ask the wrong way. Read more.

What I have found in leads groups is there are some people who are natural-born promoters and others who need some training on how to promote fellow members. Beyond the lead, how can members in a leads group promote one another on social media? Read more.

Have you ever been frustrated with a one-on-one networking meeting that seemed to be all one-sided where the other person did all the talking and didn’t take an interest in you? We all have had those one-on-ones. Read more.

Referrals happen when opportunity knocks. So, when do referrals happen and how do you WIN those "when" moments? In a nut shell, two things have to be present – Top of Mind Awareness (TOMA) and having a stellar reputation. Read more.