Special Training & Networking Events
Are you a Solo-preneur trying to take your business to the next level? Or, are you working in a sales or marketing role? These events are for you!
Each month, an expert will present a specific professional or business development training topic in a group setting. See list of upcoming events below.
The Best Customer Experience Wins: How to use customer service strategies and customer journey mapping to build business and expand your great reputation!
Friday, September 17 from 9-11 a.m. via Zoom
Could you be losing unnecessary prospects or customers along your customer journey?
Knowing exactly what and how your prospects and customers think of you is critical to turning them into loyal and long-term fans. Sometimes we inadvertently lose people along their customer journey, but the good news is it can be prevented. Learn from two marketing expert trainers how to provide a stellar customer experience by mapping your customer’s journey and improving each and every touchpoint along the way.
- Understanding the relationships between customer service, journey mapping, and customer experience
- Why customer experience is a key ingredient in your brand
- Establishing non-negotiables customer service standards for your business
- Learn how to create a customer journey map and identify all the touch points
- Identifying where you lose prospects and customers and how to fix the exit points
- Receive valuable tips on how to provide an exceptional customer experience at every touch point
WHEN: Friday, September 17 from 9-11 a.m.
WHERE: This event will be held on Zoom.
COST: $50 Non-member/$25 Members use your SHE Member promo code. Non-members use early bird discount promo code EARLYBIRD2 until September 15 for 30% OFF ticket price, making the non-member price only $35.
Enjoy engaging and interactive networking with quality women entrepreneurs!
Sign up below for a specific event:
Our quarterly training and networking events will be moving back to in-person or hybrid for our 4th quarter event.
About the Trainers
Lori Dubois is the owner of Marketing Troubadour, a marketing and branding firm focused on providing strategic marketing advice and plans to small businesses to attract new customers and communicate better with existing customers. She believes every business is unique in the marketplace because no one else has the same story. Her left-brain, right-brain balance gives her an approach that is both creative and analytical (harder to find than you'd think), critical for strategic marketing planning and effective implementation. Lori is a speaker and author on all things marketing and branding related.
Beth Boen, Founder of SHE Leads Group & The Voice Customer Experience has more than 33 years experience in sales, marketing and customer experience. Beth has studied the customer experience and provides great advice on attracting clients, fostering relationships with clients, and retaining clients. Beth believes that poor or just OK customer service has become the norm and businesses who can WOW their prospects and customers will excel.