Are you a Solo-preneur trying to take your business to the next level? Or, are you working in a sales or marketing role? These events are for you!

Each month, an expert will present a specific professional or business development training topic in a group setting. See list of upcoming events below.

UPCOMING EVENTS:

The Best Customer Experience Wins: How to use customer service strategies and customer journey mapping to build business and expand your great reputation!

Friday, September 17 from 9-11 a.m. via Zoom

Could you be losing unnecessary prospects or customers along your customer journey?

Knowing exactly what and how your prospects and customers think of you is critical to turning them into loyal and long-term fans. Sometimes we inadvertently lose people along their customer journey, but the good news is it can be prevented. Learn from two marketing expert trainers how to provide a stellar customer experience by mapping your customer’s journey and improving each and every touchpoint along the way.

Takeaways:

  • Understanding the relationships between customer service, journey mapping, and customer experience
  • Why customer experience is a key ingredient in your brand
  • Establishing non-negotiables customer service standards for your business
  • Learn how to create a customer journey map and identify all the touch points
  • Identifying where you lose prospects and customers and how to fix the exit points
  • Receive valuable tips on how to provide an exceptional customer experience at every touch point

WHEN: Friday, September 17 from 9-11 a.m.

WHERE: This event will be held on Zoom.

COST: $50 Non-member/$25 Members use your SHE Member promo code. Non-members use early bird discount promo code EARLYBIRD2 until September 15 for 30% OFF ticket price, making the non-member price only $35.

Enjoy engaging and interactive networking with quality women entrepreneurs!

Sponsored by:



Sign up below for a specific event:

 

Our quarterly training and networking events will be moving back to in-person or hybrid for our 4th quarter event.