Beth Boen, Founder | Trainer | Consultant
SHE Leads Group & The Voice Customer Experience
Thank you for visiting my profile!
My name is Beth Boen, Founder of SHE Leads Group and The Voice Customer Experience, and Mom of a teenage boy who keeps me on my toes! I love helping people build long-term, loyal relationships that produce quality connections in their business that can lead to lifetime customers and endless referrals. Both of my businesses allow me to do that.
I used to talk to people about the best job I ever had. I was the Marketing and Promotions Manager for a local newspaper back in Illinois. I was the community liaison for the newspaper. I was required to go to networking events, belong to service clubs and chambers, support the community through evaluating sponsorship opportunities presented to the newspaper. I was very active in the community and connected people. Relationships and connecting was the name of the game. I LOVED it and I was great at it! It was my dream job and felt more like a hobby than a job. I’ve had other jobs where relationship building was part of my job, but maybe not the main focus of my job. When I look back at any job I have ever had, the relationship part of those jobs was my favorite.
As an employee, I was always the person the boss asked to train the new employees. I loved helping them, making them feel welcome to their new surroundings, and answering their questions. My co-workers thought I was crazy for embracing this role. Well, it is just who I am. We all have different gifts, and I am thankful I know mine and my passion.
As a customer, I am that customer who will be most loyal, never leave you and refer to you. That’s why, when I have a bad customer service experience, I am one of the only 4% who will complain. I don’t want to break up. I want the problem fixed and continue to have a long-term relationship. So many businesses don’t get this. They have the misconception the complainer is just trying to get something for free. In reality, it is the loyal customer trying to help them succeed.
Now I have the best job! Both my businesses allow me to teach businesses how to be successful in any kind of business relationship. I bring together more than 30 years of sales, marketing and customer service experience to provide SHE Leads Group members training they can’t get in college or trade school.
If you are eager to learn how to thrive at referral marketing, sales, customer service, and a variety of other business development topics, SHE Leads Group is a place where you can feel welcome and build your business.
As the Founder of SHE Leads Group, I am a member of all my groups.
For SHE Leads Group - Any woman in a business development role who values relationships and wants to be even better at referral and relationship marketing. My ideal client is tired of women's groups with cliques, drama, gossip and they want to belong to a group that is supportive, welcoming, safe, and where they can be their authentic self. My ideal client understands and wants to be part of our supportive culture. SHE is an acronym for Supporting Heart & Enterprise™.
For The Voice CX - My ideal client wants to retain customers longer. They want more referrals from customers and power partners. They may also be paying for marketing/advertising to make the phone ring, bring in foot traffic or get visitors to their website. They may have someone other than them handling these interactions with prospects and the conversion rate is low. My typical client is not a company with bad service, it is a company with good service and they want to be event better. Sometimes my clients have recently made a big change or are experiencing growth pains that has resulted in more customer complaints. They care and want help to fix it. One other type of client I work with is in smaller companies, they may have an employee struggling with customer service and I will be brought in to help that member of the team.
Business Power Partners:
Other B2B service providers that hear of struggles with a business not getting enough referrals, not knowing where to network, or that the company is having customer service or sales conversion issues. Local Payroll and HR Consultants, Marketing Consultants, Business Consultants, PR Consultants, CPA’s, Business Attorneys, Sales Trainers/Coaches.
303-981-1541 | Beth@SheLeadsGroup.com
720-722-2494 | Beth@TheVoiceCST.com